As a customer of the Town of Apex Electric System, you know that you can rely on us to provide reliable power on a consistent basis. This is important for all, but extremely important for customers who use life-sustaining medical equipment. If this applies to you or someone who resides in your home, please call us at 919-362-8676 and a customer service representative will give you details about the Medical Alert Program and tell you how to qualify.
What Does The Medical Alert Program Provide?
Medical Alert is designed to provide customers with reasonable prior notice of
power interruption due to scheduled service
maintenance — which, in turn, will allow them
time to secure back-up
What Services Are NOT Offered By Medical Alert?
In the event of emergency power failures due
to natural causes or unforeseen system problems,
Medical Alert cannot provide prior notification.
In these situations, it is the customer’s
responsibility to have a power back-up system
for their medical equipment, as well as an action
plan for proceeding to the nearest
medical facility.
In addition, Medical Alert does not exempt
customers from service disconnection if they
do not make regular payments on their account,
do not keep payment arrangements or if they
fail to provide information to re-validate their
participation in the program.
Please note, participation in the program does not mean that your power will not be disconnected for nonpayment or interrupted due to an outage. Also, when there is a major outage, participation does not mean that you will be the first to have power restored. Customers with medical needs should make preparations in advance for extended outages.
To be eligible for this program, you or someone who lives in your house must be diagnosed by a qualified physician with one of the following types of medical conditions:
Chronic Medical Conditions
This applies if a customer has been diagnosed with a condition that requires life-sustaining medical equipment for a major life function.
Critical Care Conditions
This applies if a customer has been diagnosed with a condition that requires medical equipment to sustain life.
If this applies to you or someone who resides in your home, please call us at 919-362-8676 and a customer service representative will give you details about the Medical Alert Program and tell you how to qualify.