In the event you experience a power outage the best way to report an issue is through our outage app or text messaging system.
To use the Outage App you will need your Town of Apex utility account number to set up your services in the app after downloading. For more information go to www.apexnc.org/outage
To you the Texting system your cell phone number will need to be on your account with the billing department. You should be auto-enrolled. if you did not receive a welcome message from 919-372-7475 you will want to update your information with our Finance and Customer Service Department at 919-362-8676. Once you have updated your number you will be able to text us an outage the next business day.
When you have a power outage pick up you phone and text OUT to 919-372-7475. You will also receive updates such as restoration times and cause of outage and you will receive a restoration text as well.