- Town Departments
- Utility Billing / Customer Service
- COVID-19 Resources
Many programs are available through Wake County and the State of North Carolina to help those having trouble with rent, utility, or even medical bill payment, due to COVID-19.
Browse through the tabs below to find the resources you need.
Town of Apex Customer Utility Assistance Program (UCAP)
The Town of Apex has created a program that set aside approximately $500,000 to assist customers who are subject to disconnection.
About the Program
- Customers may receive up to $636 in assistance, or their total outstanding balance (whichever is less).
- The program is available to residential customers who live within the Apex town limits.
- Applicant must be a Town of Apex residential utility customer
- The service address must be inside the corporate limits of Apex
- Applicant must be a US citizen
- Applicant must show proof they live at the service address (picture ID)
- Utility bill(s) must be subject to disconnection
- Total household income must be less than or equal to the chart below based on the total number of people living in the home.
|Number of People in the Home||Income Limit|
How to Apply
Customers must apply through our program partners, Western Wake Crisis Ministry, who will determine eligibility based on federal poverty levels.
Online: Application (in English) | Application (en Espanol)
Call Western Wake Crisis Ministry: (919) 362-0657 ext. 1009
Wake County Energy Assistance
Wake County programs to help with heating, cooling, and water bills.
Call: (919) 212-7000
COVID-19 Treatment for the Uninsured
- If you are uninsured and got treatment for COVID-19 any time after February 4, 2020 then your treatment is covered retroactively and is free.
- If you have been put into collections for an unpaid medical bill that resulted from first having COVID-19, speak to someone in the billing department where your bill originated and tell them that you believe your treatment is now covered thanks to the American Rescue Plan.
- If you have had a loved one die from COVID-19 after January 20, 2020, FEMA is offering financial assistance to cover funeral costs.
Learn more: Health Advocacy Project Flyer
Western Wake Crisis Ministry
Apex-based resource that helps with rent, utility bills, prescription costs, and other items necessary for maintaining housing or employment.
Call: (919) 362-0657
NC 211 is an information and referral service provided by United Way of North Carolina. Families and individuals can dial 2-1-1 or 1-888-892-1162 to obtain free and confidential information on health and human services and resources within their community.
Call: 211 or 888-892-1162