Utility Billing / Customer Service

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Unlock Utility Account Online Form
Update Existing Customer Contact Information Online Form
Existing User - Add User Request Online Form

Online Payment available on eServices:

  • Sign up for paperless billing
  • View current and past utility bills and consumption history
  • Make payments online with no additional service fee (Visa and MasterCard accepted)

Please note: The eServices website is best viewed using Google Chrome, Mozilla FireFox, and Microsoft Edge browsers.

Utility Emergencies

For all utility emergencies, please call 919-372-7475

To request a leak adjustment for your utility bill, complete the Leak Adjustment Form.

Reconnection After Nonpayment

After-hours reconnections needed due to a non-payment cutoff are available from 5:00 pm to 10:00 pm on the date of disconnection only for a fee of $75.00. The past due balance and all fees must be paid by 12:00 noon the next business day in order to retain services.

Any request for reconnection after the disconnection date will be handled during normal business hours from 8:00 am to 4:00 pm, Monday - Friday once the past due balance and all fees are paid.

To request an after-hours reconnection, complete the Reconnection Request Form or call 919-372-7455.