Frequently Asked Questions

The Town of Apex provides electric, water, sewer, garbage, recycling, yard waste, area light services to most locations inside our town limits. However, there are a few subdivisions that do not have electric service with the Town, such as Waterford Green, Beckett Crossing, Carriage Downs and Sunset Hills.

The Town of Apex also provides electric service to some Cary locations. If you have questions about which utility services the Town provides to your home or business contact the Utilities and Finance Department at (919) 249-3311.

Visit this page to connect or disconnect service.

Once a connection application has been completed, and the deposit has been paid (for applicable customers), your services can be connected as early as the next business day. Connection can also be scheduled for a future date. 

Please note that utility service connection cannot be scheduled for weekends or holidays.

You may complete an online disconnection request or call the Finance Department at (919) 249-3311 Monday-Friday, 8 am to 5 pm. We are unable to disconnect utility services on weekends or holidays.

A deposit may be required depending on your credit history. The amount is determined by several factors. Call (919) 249-3311 for more information.

Deposits are held until a good credit history has been established. For more information, please call (919) 249-3311

The Town of Apex accepts MasterCard, Visa, Discover and electronic check by telephone at (919) 249-3311. In our office we accept MasterCard, Visa, Discover, cash and personal check. The MyAccount utility customer portal accepts a variety of payment types including Apple Pay, Google Pay, credit cards (including American Express), Venmo, Paypal, and more!

Utility customers can complete an online request form or call the Finance Department at (919) 249-3311, during regular business hours.