As a customer of the Town of Apex Electric System, you know that you can rely on us to provide reliable power on a consistent basis. This is important for all, but extremely important for customers who use life-sustaining medical equipment. If this applies to you or someone who resides in your home, please call us at 919-362-8676 and a customer service representative will give you details about the Medical Alert Program and tell you how to qualify.
We know that electric service is important to all our customers. But for those whose medical conditions require the use of life-sustaining equipment we have a Medical Alert Program.
What Does The Medical Alert Program Provide?
Medical Alert is designed to provide customers with reasonable prior notice of
power interruption due to scheduled service
maintenance — which, in turn, will allow them
time to secure back-up
In the event of emergency power failures due
to natural causes or unforeseen system problems,
Medical Alert cannot provide prior notification.
In these situations, it is the customer’s
responsibility to have a power back-up system
for their medical equipment, as well as an action
plan for proceeding to the nearest
In addition, Medical Alert does not exempt
customers from service disconnection if they
do not make regular payments on their account,
do not keep payment arrangements or if they
fail to provide information to re-validate their
participation in the program.